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Shipping & Returns

Shipping within Australia

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  • We offer free shipping Australia-wide.

  • Orders placed before 2pm (AEST) will be despatched on the same day.

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International Shipping

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  • We are not currently offering international shipping.

 

Deliveries Returned to Us

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  • Occasionally a hamper delivery will be returned to us for one of the following reasons:

    • a "We missed you" card was left by the courier at the delivery address but there was no response from the recipient to arrange re-delivery

    • a "We missed you" card was left by the courier at the delivery address but the recipient did not pick the package up from the post office or newsagent

    • the recipient is not known at that address or has moved

    • address details are incorrect or insufficient

    • the recipient was in a hospital or hotel and has been discharged or checked out

  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead, the parcel will be returned to us

  • Hampers cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address

  • We will inform you via email within one week of the hamper being returned to us

  • An applicable re-delivery fee will be passed on to you to facilitate the delivery of the hamper to the same or an alternative address

  • Due to the perishable nature of our hampers, orders returned to us for any of the reasons mentioned above cannot be cancelled and refunded

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Returns, Cancellations and Refunds

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  • If you have any queries or concerns with the hamper(s) you have sent or received, please call our customer service team or email mkohampers@gmail.com

  • In the event that your hamper or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage

  • We will require photos so that we can better understand the extent of the damage or issues with the product

  • If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping

  • We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 3 days

  • Please note that refunds will be credited back to the original credit card or Paypal account used

  • Orders cannot be cancelled once they have been prepared and are with our couriers for delivery

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